Dispatch/Product/Care Disclaimer

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DISPATCH TIME : Ready-to- items have a 1-2 -day/s handling time and are posted the next working day, excluding weekendsand public holidays.

Pre-order items typically have a dispatch time of 3-5 weeks, or up to 12 weeks for special products made to order. Please refer to individual item details for the estimated dispatch date. Product dispatch dates are determined by past estimated delivery times.

Unforeseen delays may occur during item/brand processing, potentially extending beyond the stated turnaround making it impossible to guarantee the stated dispatch date.

For more information, kindly reach out to our support via 'Contact Us' button.

Note : No cancellations, exchanges, or refunds will be entertained unless the item is received as faulty or damaged. baroque chantelle agha noor embroidered pakistani clothing

Carefully read sizing information before ordering. If unsure please contact us to prevent post-purchase hassles and disappointment.

Product colours may slightly differ due to light variations during photography or digital display discrepancies.

Our hand-embroidered/embellished items are delicate , with a 5%-10% variation possibility. Efforts are made to minimize differences. 

Beading/sequences/loose thread displacement is possible, but not considered as a fault/defect or damaged, but wear these items with care due to their handcrafted nature. Claims for variations and beading/sequences/loose threading displacement are not considered faults. 

Placing an order acknowledges the potential variation compared to images on the website.

* Dry cleaning is highly recommended for all products.

* Iron or steam clothes at a moderate temperature for optimal care.

* Refrain from using bleach or stain-removing chemicals on your fabrics.

* Unstitched clothing: before stitching, soak fabrics in water for 15 minutes. Also please read guidelines on care instructions on packaging as each garment can vary.

* Avoid drying fabrics in direct sunlight to preserve their colour and quality.

* Do not keep wet fabrics in a twist form to prevent copy marks.

* Wash colored and white fabrics separately to maintain their colors.

* Claims resulting from damage caused by washing or using methods other than advised will not be entertained.

Note : We are not liable for damages caused by washing using methods other than recommended.